Urgent issues

If you have an URGENT health condition that you think is life threatening please dial 111.

If your health condition is URGENT but not life threatening then please contact us via phone on 073470000 where you will be contacted by a doctor who will triage your symptoms.  If we feel a face to face review is necessary this will be arranged.  Please be aware if we ask you to come in, we ask you to wear a mask.  These can be provided if you don’t have one.

Covid 19 symptoms

If you have symptoms consistent with Covid 19 (https://covid19.govt.nz/health-and-wellbeing/about-covid-19/covid-19-symptoms/)  and are unwell please contact us and we will advise you what to do next.

If you have symptoms consistent with Covid 19 but are not unwell or have been to a place of interest/identified as a close contact but don’t have symptoms you will require a swab.  We ask you attend the community swab centre for this. You do not need an appointment and can just turn up.  Opening times and details can be found here: https://www.healthpoint.co.nz/community-health-services/community-health/rotorua-covid-19-community-testing-centre/

Please be aware you should isolate at home until your swab is negative and your symptoms have settled for 24 hours or you are advised otherwise by public health.

Getting your test results

When you get a test, your health professional will tell you how and when to expect your results. Whether you test negative or positive, you will receive your results.

If a result is positive, you will hear back within 48 hours. Negative tests can take a bit longer to return.

If you have not received your result after 5 days, please contact your doctor or the testing centre.

If you test positive, the Ministry of Health and your local public health unit will call you to discuss your results. They will tell you what to do next.

Routine Appointments

If you have a routine appointment booked we ask you not to come to the practice unless this has been agreed.  We will however call you at your appointment time and deal with you issue remotely.

Covid 19 Vaccinations

We strongly encourage all our patients who are eligible to get their covid 19 vaccination.  Anyone aged 12 and over are eligible to book their vaccines now.  If you are unsure about the covid vaccine we are more than happy to have a chat to you about it although we politely request this is done when we drop back down alert levels.

More information about the covid vaccine including how to book  and who can book can be found here: https://covid19.govt.nz/covid-19-vaccines/

Immigration Clinic

Immigration clinic is running as normal.

Other requests including prescriptions.

We expect our phone lines to be quite busy.  We therefore would like to remind you that requests including prescriptions can be emailed to admin.rmg@raphs.org.nz or requested via the MyIndici patient portal.